Customer Care Officer

 

 

CURRICULUM VITAE

 

VERONICAH M MUEKE

Email: veromuek@gmail.com

 

 

PERSONAL DETAILS

 

 

Gender: Female

Country and Place of Birth: Kenya, Machakos County.

Nationality:  Kenyan

Civil Status: Married

 

Date of Birth: 2nd Jan 1983

 

 

Permanent address:

P-O Box 136-90100

Machakos, Kenya

 

  I D No: 22778596

  Mobile phone: +254 728 969 808 / 734 066 069

 

  Languages: English, Swahili & Kamba

 

 Religion: Christian

 

EDUCATION

 PAUL’S UNIVERSITY                              2013 – 2015

Diploma in Business management (Marketing Option)

Graduated with DISTINCTION PASS on December 2015 

MACHAKOS TECHNICAL TRAINING INSTITUTE      2002-2004

Certificate in sales & marketing

Graduated with CREDIT PASS on July 2005 

EASTERN COMPUTER COLLEGE                    Jan 2005 – May 2005

Certificate in computer packages

Grade attained: B+ 

KATHEKA – KAI SECONDARY SCHOOL      1998 – 2001

Certificate of Secondary Education

Grade attained: D+

KATHEKA – KAI PRIMARY SCHOOL       1990 – 1997

Certificate of Primary Education

Grade attained: C (PLAIN)

CAREER OBJECTIVES

  • To advance to a senior Marketing management position that will utilize my education & professional
  • Develop a highly competent career that embraces teamwork, leadership and
  • To be a role model and inspire others through my career

WORK EXPERIENCE

MACHAKOSUNIVERSITY                  2013 – PRESENT

 Job Description: Receptionist

 Duties

  • Receiving customers and welcoming them
  • Directing visitors to respective areas/offices within the university
  • Attending and listening to customers
  • Listening to customer complaints and solving them where necessary
  • Operating the switchboard when necessary
  • Ensuring that everybody in the waiting bay is properly served or attended to
  • Doing clerical duties where necessary
  • Performing any other duty that may be assigned to me

MACHAKOS TECHNICAL TRAINING INSTITUTE              2010 – 2012 

Job description: Receptionist 

Duties 

  • Directing visitors to respective areas/offices within the university 
  • Attending and listening to customers 
  • Listening to customer complaints and solving them where necessary 
  • Operating the switchboard when necessary 
  • Ensuring that everybody in the waiting bay is properly served or attended 
  • Doing clerical duties where necessary 
  • Marketing Tivet Programmes offered by KNEC, NITA etc 
  • Performing any other duty that may be assigned to me 

KITULANI SELF – SELECTION STORE           2008 – 2009

Duties

      Front office ( Reception duties)

  • Monitoring stocks
  • Ensuring good displays and availability of stock 

E – TOWN AGENCIES                                                   2007

Duties

  • Reception duties
  • Computer services
  • Photocopying services
  • Selling of stationeries 

LYSAK HAVEN PARK HOTEL                                  2005 – 2006

Duties

  • Reception of guests and attending to them
  • Store keeping
  • Sales & service
  • Marketing the hotel 

AMEDO CENTERS KENYA LIMITED                       2003 – 2004

Job Description: Attachment

Duties

  • Customer relations
  • Selling of company’s products
  • Dealing with customer complaints
  • Creating awareness of the company’s products and promotional activities 

EAST KENYA BOTTLERS                                                 2003

Job Description: Attachment

Duties

  • Customer relations
  • Putting displays of the company’s products
  • Solving customer complaints
  • Attaining targets
  • Promotion and selling of company’s products

Extracurricular 

  • An active member of the marketing team in the University. We have managed to increase the enrollment of self – sponsored students through marketing of the University Programmes drastically. 

Interests & Hobbies 

  • Reading Newspapers
  • Watching movies & listening to music
  • Travelling & Hiking

Referees 

  1. Dr Jacinta Kinyili, Lecturer,  Machakos University 

            Contact:  0721 512 293 

  1. Ms Mary Muthoka, Principal , The Coast National Polytechnic 

            Contact: 0722 390 485

  1. Mr. Titus  Muli,Retired Principal,Katheka – Kai Secondary School

         Contact: 0722 443 292