Customer Care Officer
CURRICULUM VITAE
VERONICAH M MUEKE
Email: veromuek@gmail.com
PERSONAL DETAILS
Gender: Female
Country and Place of Birth: Kenya, Machakos County.
Nationality: Kenyan
Civil Status: Married
Date of Birth: 2nd Jan 1983
Permanent address:
P-O Box 136-90100
Machakos, Kenya
I D No: 22778596
Mobile phone: +254 728 969 808 / 734 066 069
Languages: English, Swahili & Kamba
Religion: Christian
EDUCATION
PAUL’S UNIVERSITY 2013 – 2015
Diploma in Business management (Marketing Option)
Graduated with DISTINCTION PASS on December 2015
MACHAKOS TECHNICAL TRAINING INSTITUTE 2002-2004
Certificate in sales & marketing
Graduated with CREDIT PASS on July 2005
EASTERN COMPUTER COLLEGE Jan 2005 – May 2005
Certificate in computer packages
Grade attained: B+
KATHEKA – KAI SECONDARY SCHOOL 1998 – 2001
Certificate of Secondary Education
Grade attained: D+
KATHEKA – KAI PRIMARY SCHOOL 1990 – 1997
Certificate of Primary Education
Grade attained: C (PLAIN)
CAREER OBJECTIVES
- To advance to a senior Marketing management position that will utilize my education & professional
- Develop a highly competent career that embraces teamwork, leadership and
- To be a role model and inspire others through my career
WORK EXPERIENCE
MACHAKOSUNIVERSITY 2013 – PRESENT
Job Description: Receptionist
Duties
- Receiving customers and welcoming them
- Directing visitors to respective areas/offices within the university
- Attending and listening to customers
- Listening to customer complaints and solving them where necessary
- Operating the switchboard when necessary
- Ensuring that everybody in the waiting bay is properly served or attended to
- Doing clerical duties where necessary
- Performing any other duty that may be assigned to me
MACHAKOS TECHNICAL TRAINING INSTITUTE 2010 – 2012
Job description: Receptionist
Duties
- Directing visitors to respective areas/offices within the university
- Attending and listening to customers
- Listening to customer complaints and solving them where necessary
- Operating the switchboard when necessary
- Ensuring that everybody in the waiting bay is properly served or attended
- Doing clerical duties where necessary
- Marketing Tivet Programmes offered by KNEC, NITA etc
- Performing any other duty that may be assigned to me
KITULANI SELF – SELECTION STORE 2008 – 2009
Duties
Front office ( Reception duties)
- Monitoring stocks
- Ensuring good displays and availability of stock
E – TOWN AGENCIES 2007
Duties
- Reception duties
- Computer services
- Photocopying services
- Selling of stationeries
LYSAK HAVEN PARK HOTEL 2005 – 2006
Duties
- Reception of guests and attending to them
- Store keeping
- Sales & service
- Marketing the hotel
AMEDO CENTERS KENYA LIMITED 2003 – 2004
Job Description: Attachment
Duties
- Customer relations
- Selling of company’s products
- Dealing with customer complaints
- Creating awareness of the company’s products and promotional activities
EAST KENYA BOTTLERS 2003
Job Description: Attachment
Duties
- Customer relations
- Putting displays of the company’s products
- Solving customer complaints
- Attaining targets
- Promotion and selling of company’s products
Extracurricular
- An active member of the marketing team in the University. We have managed to increase the enrollment of self – sponsored students through marketing of the University Programmes drastically.
Interests & Hobbies
- Reading Newspapers
- Watching movies & listening to music
- Travelling & Hiking
Referees
- Dr Jacinta Kinyili, Lecturer, Machakos University
Contact: 0721 512 293
- Ms Mary Muthoka, Principal , The Coast National Polytechnic
Contact: 0722 390 485
- Mr. Titus Muli,Retired Principal,Katheka – Kai Secondary School
Contact: 0722 443 292